AITakeover Tracker
Awaiting Assessment

Police, Fire, and Ambulance Dispatchers

Also known as: 911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Telecommunicator, Alarm Operator, Ambulance Dispatcher, Call Person, Communications Officer, Communications Operator

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Education & Training

Percentage of workers at each education and training level

Education Level

High School Diploma75%
Some College6%
Post-Secondary Certificate9%
Associate's Degree10%

Prior Experience Needed

Work experience required to enter this job

None71%
3-6 months8%
6 months - 1 year6%
1-2 years7%
2-4 years7%

Training Provided After Hiring

How long it typically takes to learn on the job

Up to 1 month1%
1-3 months28%
3-6 months44%
6 months - 1 year19%
1-2 years5%
6-8 years4%

How AI Impacts Each Task

18 tasks analyzed

Question callers to determine their locations, and the nature of their problems to determine type of response needed.

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Record details of calls, dispatches, and messages.

Provide emergency medical instructions to callers.

Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

Essential Soft Skills

Traits that are hard for AI to replicate

Stress ToleranceDependabilityAttention to DetailSelf ControlIntegrityConcern for OthersCooperationAdaptability/FlexibilityPersistenceInitiativeAnalytical ThinkingSocial Orientation

Wage & Employment (2024)

Median Wage

$50,730

per year

Mean Wage

$54,800

per year

Employment

101K

workers

Wage Range

$35,640 - $78,110

10th - 90th pct

Wage Distribution

$35,640Median: $50,730$78,110
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Awaiting Assessment

This occupation has 18 tasks in the database and is queued for the next scoring run. Risk scores, protective factors, and skill gaps will appear once the assessment completes.