Customer Service Representatives
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
How AI Impacts Each Task
15 tasks analyzed
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
| Task | AI Capability | Risk | Time % |
|---|---|---|---|
| Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. | - | - | - |
| Check to ensure that appropriate changes were made to resolve customers' problems. | - | - | - |
| Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. | - | - | - |
| Refer unresolved customer grievances to designated departments for further investigation. | - | - | - |
| Determine charges for services requested, collect deposits or payments, or arrange for billing. | - | - | - |
Essential Soft Skills
Traits that are hard for AI to replicate
Wage & Employment (2024)
Median Wage
$42,830
per year
Mean Wage
$45,380
per year
Employment
2.7M
workers
Wage Range
$30,690 - $62,730
10th - 90th pct
Wage Distribution
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Awaiting Assessment
This occupation has 15 tasks in the database and is queued for the next scoring run. Risk scores, protective factors, and skill gaps will appear once the assessment completes.