First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
How AI Impacts Each Task
29 tasks analyzed
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
| Task | AI Capability | Risk | Time % |
|---|---|---|---|
| Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. | - | - | - |
| Resolve customer complaints or answer customers' questions regarding policies and procedures. | - | - | - |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. | - | - | - |
| Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. | - | - | - |
| Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. | - | - | - |
Essential Soft Skills
Traits that are hard for AI to replicate
Wage & Employment (2024)
Median Wage
$66,140
per year
Mean Wage
$71,560
per year
Employment
1.5M
workers
Wage Range
$43,920 - $102,980
10th - 90th pct
Wage Distribution
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Awaiting Assessment
This occupation has 29 tasks in the database and is queued for the next scoring run. Risk scores, protective factors, and skill gaps will appear once the assessment completes.