Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Education & Training
Percentage of workers at each education and training level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
How AI Impacts Each Task
19 tasks analyzed
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Record messages, suggesting rewording for clarity or conciseness.
Monitor alarm systems to ensure that secure conditions are maintained.
| Task | AI Capability | Risk | Time % |
|---|---|---|---|
| Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. | - | - | - |
| Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. | - | - | - |
| Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. | - | - | - |
| Record messages, suggesting rewording for clarity or conciseness. | - | - | - |
| Monitor alarm systems to ensure that secure conditions are maintained. | - | - | - |
Essential Soft Skills
Traits that are hard for AI to replicate
Wage & Employment (2024)
Median Wage
$38,370
per year
Mean Wage
$42,130
per year
Employment
36K
workers
Wage Range
$29,820 - $60,940
10th - 90th pct
Wage Distribution
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Awaiting Assessment
This occupation has 19 tasks in the database and is queued for the next scoring run. Risk scores, protective factors, and skill gaps will appear once the assessment completes.