Telephone Operators
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
How AI Impacts Each Task
16 tasks analyzed
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests.
| Task | AI Capability | Risk | Time % |
|---|---|---|---|
| Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. | - | - | - |
| Observe signal lights on switchboards, and dial or press buttons to make connections. | - | - | - |
| Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. | - | - | - |
| Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information. | - | - | - |
| Provide assistance for customers with special billing requests. | - | - | - |
Essential Soft Skills
Traits that are hard for AI to replicate
Wage & Employment (2024)
Median Wage
$39,130
per year
Mean Wage
$42,880
per year
Employment
4K
workers
Wage Range
$31,440 - $57,510
10th - 90th pct
Wage Distribution
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Awaiting Assessment
This occupation has 16 tasks in the database and is queued for the next scoring run. Risk scores, protective factors, and skill gaps will appear once the assessment completes.